Z8Games Support Center

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FAQ : Billing/Purchases
   


You can only use a Prepaid card to send ZP as a gift. To do so, please select the Prepaid card option on the deposit page and select the type of card you purchased. After selecting the ZP amount, please click on "Buy as a gift" and enter the username t...
Z8Games provides a variety of methods of payment to make your purchasing experience fast, worry-free and simple. An overview of each of the available payment methods can be found on the Deposit page after selecting your country. The Deposit page will b...
Please visit the support section of each part of our Frequently Asked Questions for solutions to common issues. If your question is not answered, please check on the forums to see if there are details for how to solve your problem. If this also does no...
IF your purchase was WITHIN 48 HOURS and it was a ZP OR COUPON EXCHANGE ITEM WITH AT LEAST 30 DAYS DURATION? YES! But you have to act quickly and request a refund from Billing at http://support.z8games.com/index.php?/Tickets/Submit [http://support.z8gam...
All merchandise sold through the Z8Games related websites is "virtual" and intangible, and therefore, they cannot be returned.
Unfortunately, as we cannot delete a character/account/clan for you at this time, it is not possible to receive a refund.
If you received a message that your account is blocked because of Chargeback(s), this means that due to a disputed transaction, funds have been removed from Smilegate West (Z8Games) and have been refunded to the financial institution, credit card or payme...
Z8Games Points, or ZP, are Z8Games portal's unified form of currency. Purchasing ZP allows you to buy items in all Z8Games titles. There are item shops in all Z8Games titles that you can use to purchase cool items to customize and enhance your overall ...
Your account can be blocked for many reasons. If you want to find out why your account is blocked, please contact support at http://support.z8games.com/index.php?/Tickets/Submit [http://support.z8games.com/index.php?/Tickets/Submit]