Z8Games Support Center

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Oct
19
DO NOT Use Paypal to pay 'Charge Backs'!
Posted by GM Celestine on 19 October 2015 03:43 PM

Attention Mercenaries,

Please note that if you have a PayPal transaction that is charged back, you cannot use PayPal to reverse the charge back or directly pay it through Paypal.

If you use Paypal to reverse or pay charge backs, you will increase the fees connected to the charge back and extend the time until your account can be released.

 

The only method of paying a charge back is by using a Prepaid Card (KarmaKoin, PaySafeCard, Etc.,)

 

Thank you for your understanding,

Z8Games Team

http://www.z8games.com/termsandcondition.aspx


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Jul
14
New "Deleted" Function in the Z8Games Support Center
Posted by GM Celestine on 14 July 2015 03:07 PM

Attention Mercenaries,

We added the option for players to delete their own tickets in the Support Center.

When you review a ticket, and the request is completed, and you want to remove the ticket for security reasons, you can change the status now to "Deleted".

You will not be able to reverse a deletion once you pressed "Update".

This function removes the tickets from the ticket history but the customer support team can still view the "Deleted" tickets in their logs.

If you have any questions, don't hesitate to contact the support team.

Regards,


Z8Games Team

http://www.z8games.com/termsandcondition.aspx


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Jun
17
Temporary Suspension of payment method Zong
Posted by GM Celestine on 17 June 2015 10:03 AM

Attention Mercenaries,


Due to some technical issues, the mobile payment option Zong will be temporarily unavailable.

We apologize for the inconvenience.


Thank you for your understanding,

- Z8Games Team

http://www.z8games.com/termsandcondition.aspx


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May
13

Attention Mercenaries,

Please aware that as of May 22nd, 2015 we will be suspending the Credit Card option on our deposit page.

This doesn't mean that you cannot use Credit Cards for deposits anymore, you are always welcome purchase ZP through other E-Wallets like: 

-          PayPal
-          Oink
-          CashU
-          ClickAndBuy
-          PayByCash

Click Here to visit our deposit page now.


Thank you for your understanding,

- Z8Games Team

http://www.z8games.com/termsandcondition.aspx


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May
12
Ukash is Closing - Redeem Before October 31st, 2015
Posted by GM Celestine on 12 May 2015 04:49 PM

Attention Mercenaries,

One of our payment providers, Ukash will be closing and they have announced the last day to redeem any UKash vouchers, which is October 31st, 2015. 

Please remember this date and use any Ukash vouchers before.

If you were regularly using Ukash for recharging ZP, do not worry! You can always purchase ZP through other prepaid cards from Paysafecard, Rixty, Karma Koin, Go Cash, and many other partners! Click Here to visit our deposit page now.

For more information, please visit the Ukash Website.

Thank you for your understanding,

- Z8Games Team

http://www.z8games.com/termsandcondition.aspx


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