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May
12
Ukash is Closing - Redeem Before October 31st, 2015
Posted by GM Celestine on 12 May 2015 04:49 PM

Attention Mercenaries,

One of our payment providers, Ukash will be closing and they have announced the last day to redeem any UKash vouchers, which is October 31st, 2015. 

Please remember this date and use any Ukash vouchers before.

If you were regularly using Ukash for recharging ZP, do not worry! You can always purchase ZP through other prepaid cards from Paysafecard, Rixty, Karma Koin, Go Cash, and many other partners! Click Here to visit our deposit page now.

For more information, please visit the Ukash Website.

Thank you for your understanding,

- Z8Games Team

http://www.z8games.com/termsandcondition.aspx


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May
12
CrossFire Event: 3 Day Twist event issue
Posted by GM Celestine on 12 May 2015 09:36 AM

Attention Mercenaries,

We apologize for the inconvenience with this event. There were some issues in the distribution where some users received extra crates than what they should.

We will not retrieve any crates from any user. However, this event was stopped on Saturday, May 9 and will not resume.

We will try to come up with a similar event instead in the future. But in the meantime, any players who played after 6:30 PM EDT May 9 will not receive any rewards as we announced that the event was stopped.

Again, we apologize for the inconvenience, and we will make it up to you.

Z8Games

CrossFire Team

http://www.z8games.com/termsandcondition.aspx


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Apr
24
CrossFire: IGN and Clan name change - new policy!
Posted by GM Celestine on 24 April 2015 03:03 PM
Attention Mercenaries,

With the newest patch we will update our IGN and Clan name change policy, so that you don't need to contact the support team to regain previously used IGNs or clan names.

- If you want to change your IGN or clan name to one you had used in the last 90 days, you will be able to use it again immediately. You will still need to purchase an In-game Change Item in order to do that.

- If you want to change your IGN or clan name to one somebody else had used recently, you will need to wait 90 days until it is available again.

This also means that the support team will not accept requests for IGNs that are currently not in use, since all IGNs that were not use within 90 days are available for everybody.


In case a player is inactive with an IGN you would like to use, you still need to contact the support team to free the IGN. The support team will investigate if the player is inactive long enough and his level, to ensure that we can make the requested IGN available.

* We will not be able to free Clan names that are in use, even if the clan seems to be inactive. 
* Please be aware that you can only use IGNs with 2-12 alphanumeric characters (for clan names 3-12 alphanumeric characters) plus - _ [ ] . and * 
Any previously used special characters are not available anymore, and cannot be used by the support team either.


However, if you have questions, please feel free to contact the support team at http://support.z8games.com.

Z8Games
CrossFire Team
http://www.z8games.com/termsandcondition.aspx

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Apr
24
New Z8Games portal, Terms of Use and account functions
Posted by GM Celestine on 24 April 2015 12:21 PM

Attention Mercenaries,

The Z8Games portal at www.z8games.com received a new sleek look and some changes.

Here are the main changes:

  • Terms of Use have been update - please make sure to read them
  • You can change now your registered email address in your Account, if you have access to your account and your registered email address

For account recovery or email change when you don't have access to your currently registered email, please contact account support as before.

Please see here an example of the new Account overview at http://www.z8games.com/myaccount.html

We will update the Knowledge Base shortly regarding the current changes.

 

Thank you for your patience,

Z8Games
CrossFire Team
http://www.z8games.com/termsandcondition.aspx


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Mar
24
Removal of PayByCash effective June 12, 2015
Posted by GM Celestine on 24 March 2015 05:48 PM

Attention Mercenaries,

PlaySpan will will discontinue their payment service PaybyCash by June 12, 2015. This will effect every player who wants to use PaybyCash to deposit ZP.
If you have more questions please visit the PayByCash support site: https://paybycash.custhelp.com/

As an alternative to PaybyCash we recommend, if available for your country, Paypal, ClickandBuy or other available E-Wallet services. Please see the Deposit page for more details.

We want to apologize for the inconvenience and thank you for your understanding!

- Z8Games Team

http://www.z8games.com/termsandcondition.aspx


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